CODE of ETHICS

Here is our promise to you.

A popular TV Station conducted a hidden test with many people whom states "the mechanics are not honest" bringing their cars to a different auto repair shops with a minimal problem. The results shows more than 50% of mechanics affirmed that the car will need a large repair and it will cost more to get the car repaired.

Here at Navarro Repair we have code of ethics, we respect our customers and we don't practice things such as hidden charges or trying to do anything that our customers didn't ask for.

HERE IS OUR PROMISE TO YOU 

• To perform high quality repair service at a fair and just price.

• To have a sense of personal obligation to each customer.

• To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.

• To use only products which are safe and which provide service, which equals or exceeds those recommended by the vehicle's manufacturer.

• To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.

• To give the best customer service possible and in the case of any disputes, to provide a prompt and amicable resolution.

• To ensure that our entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.

• To notify the customer if appointments or completion promises cannot be kept


Navarro Repair
White Plains, NY